Q1: Do buyers need to pay customs duties?
A1:EU/UK/USA/Canada/Russia/UAE/Vietnam/Thailand/Malaysia,free of customs duty, guests do not need to pay any additional fees. Please rest assured to place an order. Other country,when you order,welcome ask customer service.
Q2: Order delivery time and logistics transportation time
A2:The delivery time is about 3-7 days, and the logistics transportation time is about20-60 days.
If you need fast shipping way,pls contact customer service before order.
Q3: Regarding the problem of damage to the received product
A3：Dear buyer, our shipping location is in China, and it takes a long time to ship from China to various countries/regions. We will protect our packages as much as possible, but we cannot completely avoid problems such as damage to packages caused by transportation. If you mind this problem, please do not buy. If you have any quality problems after receiving the goods, please do not raise a dispute, please contact customer service as soon as possible, and we will try our best to resolve it for you.
Q4:Product warranty time
A4:Within one year, if there is a problem of non-human damage to the electric bicycle, we can send you accessories for free,but need you pay shipping cost.
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Product name
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Smlro S11 YTL 48v 350W 500W Motor 10Ah Electric Bicycle MTB 26x1.95 Kenda Tire 21 Speed Folding City Bike Ebike
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Model:
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S11 YTL
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Wheel Size:
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26inch
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Motor:
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48V 500W Brushless Geared Rear Hub Motor
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Frame:
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6061 Aluminum Alloy Frame
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Max Speed:
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around 45km/h
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Fork:
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Aluminum Alloy Suspension Fork |
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Gear
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Shimano 21-Speed
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Battery:
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48V 10Ah Lithium Battery
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Range:
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Fully Electric Mode Range: around 35~40km Pedal Assist Mode Range: around 60~70km
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Headlight:
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LED Headlight powered by battery
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Brake:
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Mechanical Disc Brake with power cut-off feature
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Display
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Smart LCDdisplay that shows speed, battery status, pedal assist level, etc.
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Throttle:
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Twist throttle on the right side of Handlebar
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Tire:
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26"x1.95" inch MTB Kenda Tire
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