Q1: Do buyers need to pay customs duties?
A1:EU/UK/USA/Canada/Russia/UAE/Vietnam/Thailand/Malaysia,free of customs duty, guests do not need to pay any additional fees. Please rest assured to place an order. Other country,when you order,welcome ask customer service.
Q2: Order delivery time and logistics transportation time
A2:The delivery time is about 3-7 days, and the logistics transportation time is about 20-60 days.But the transportation may be delayed due to earthquake, tsunami, hurricane and other inclement weather or war other force majeure,and our company will not be responsible. Thanks for your understanding.If you need fast shipping way,pls contact customer service before order.
Q3: Regarding the problem of damage to the received product
A3：Dear buyer, our shipping location is in China, and it takes a long time to ship from China to various countries/regions. We will protect our packages as much as possible, but we cannot completely avoid problems such as damage to packages caused by transportation. If you mind this problem, please do not buy. If you have any quality problems after receiving the goods, please do not raise a dispute, please contact customer service as soon as possible, and we will try our best to resolve it for you.
Q4:Product warranty time
A4:Within one year, if there is a problem of non-human damage to the electric bicycle, we can send you accessories for free,but need you pay shipping cost.
Frame materia：AL 6061
Electric machine: 12 inch wheel hub high speed motor
Power rate: 1500W (dual drive)---Front 750W,Rear 750W
Electric voltage: 48V (18650 lithium)
Capacity: 20AH (optional)
Expansion size：120*53*126 （CM)
Folding size：120*53*60 (CM)
Packing size：125*25*66 （CM)
Maximum speed: 65KM/h
Maximum relay: 70km-100km
Tire size: 12 inches (inflated)
Maximum climb: 35 degrees
Actuator: front and rear line brake
Charging time: 5h-10hSpeed
Waterproof grade IP54
Maximum load: 200KG
Turn signal: Yes
Shock absorption: Double shock absorption built in front and rear
Honk: Electronic horn