Refund policy

30-Day Return & Refund Policy

30-Day Return Policy:

Request a return within 30 days of receiving your item.
Keep the original packaging and eBike for 30 days for possible returns.

Documentation for Returns/Exchanges:

When requesting a return or exchange, attach photos or videos of the product and its packaging to the email.
Additional repair fees may apply for significant damage found upon inspection.

Return Shipping Insurance and Confirmation Service:

Insure the product for its purchase price when initiating a return.
Provide signature confirmation services for items valued over $100.
For items over $35, use a traceable shipping method; for items below $35, utilize UPSP sign-off confirmation services.
These measures aim to safeguard the return process and provide transparency.

Responsibility for Shipping Costs:

Shipping costs for returns due to damages or issues are the responsibility of iRonsnow.
For non-quality-related returns, the buyer must cover return shipping costs.
Once the return application is successful, we will charge a restocking fee according to the situation.

The following are the restocking fee standards:

Restocking Fee	Different Situations
5%	- Uninstalled, in brand new condition
10%	- Installed but not ridden
15%	- Ridden but without significant scratches
20%	- Ridden with minor scratches
50%	- Ridden, repaired, with substantial damage or heavy scratches

Please inspect your order upon receipt. If you find that the item is defective, damaged, or incorrect, please contact us immediately at ironsnowus@wsrtek.com. To help us evaluate the issue, please provide videos and pictures and keep the original packaging. If it is determined that the products are broken, we will provide replacement or return at no cost in 30-day Return Policy.

Once your return is accepted, we will provide you with a return shipping label and detailed instructions on how and where to send your package. Please note that we do not accept items returned without prior approval.